This article explains how to make an appointment, how to describe the problem you're having, and how to reschedule or cancel an appointment. Making an Apple Genius Bar Appointment You can use the app for this process, too. If you're on a computer, follow these steps to reserve time at the Genius Bar for support: Scroll down to the Tell Us How We Can Help section. Click Contact Apple Support for help. Next, click on the product you want to get help with at the Genius Bar. Describe Your Problem Once you've selected the product you need help with: A set of common help topics will be displayed. For instance, for the iPhone, you'll see the option to get help with battery issues, problems with iTunes, issues with apps, etc. Select the category that most closely matches the help you need.you can visit our site office.com/setup A number of topics within that category will appear. Select the one that best matches your need (if there isn't a match, click The topic is not list